What is your return policy?
We will accept returns within 21 days. Please contact us within 7 days of being notified of fulfillment that you plan to return an item. This goes for shipped purchases and in store pick up. Refunds will be made back to the original form of payment or as store credit. If there is no notification within 7 days, you can reconsign your items. We accept returns on clothing items only, this excludes: purses, shoes, accessories, and housewares. We pay close attention to the details of every item we post. We will let you know if there are any holes, stains, missing parts, etc by including a tag of “as-is” in the description. If you receive your item and there is something we did not indicate in the listing, please contact us.
How do I pick up my items?
We are open Monday - Saturday from 10 a.m. to 6 p.m., and Sunday from 11 a.m. to 5 p.m. Please go to the store where your item is located, and ask the gals at intake to grab your order!
Please do not come pick up your order until you have been notified that it is ready for pick up. Orders placed over the weekend will be fulfilled on Monday.
How long does it take for my item to be shipped?
Items will be shipped within two business days.
Can I use my store credit?
Yes! Send an email to firstname.lastname@example.org with your first name, last name, and account number (if you know it!) You will receive an email from us once your account is enabled. We will be updating accounts during weekdays. Email us with any questions!
How do I set up my account using Consignor Login?
1) Send an email to email@example.com with your first name, last name, and account number (if you know it).
2) As we receive emails, we will update accounts with current email addresses and enable the consignor login to your account.
3)The first time you want to use your credit, you will have to sign up and reset your password. To do so, sign in using your email address as the username AND password. After you login, you will be emailed a reset code to change your password. Once you reset your password, you’re good to go! Your username will still be your email address.
4)We recommend logging into the Consignor Login tab on the menu bar and getting your account set up before you want to make a purchase.
To set up your account online, click here to sign up.
How do I start an account?
I haven't received any notification that my order is ready to pick up.
Once your order is fulfilled we send out an email (or text if no email is provided) letting you know your order is ready to pick up. It's possible this may have ended up in your junk folder. Still not seeing anything? Contact us and we can verify your order is ready.
Questions, concerns, comments, or just want to say hi? Fill out the form below - we'd love to hear from you!