What is your return policy?
We do not accept returns on housewares, purses, or accessories
Clothing Return Policy:
In order to accept a return we must be notified within 7 days of your fulfillment email that you wish to make a return.
From that point you will have 21 days to make the return. If there is no notification within 7 days we will reconsign your items. This policy applies to both shipped purchases and in-store pick up. Refunds will be made back to the original form of purchase or as store credit. We accept returns on clothing items only (& some jewelry, see below), this excludes: purses, accessories, and housewares. We pay close attention to the details of every item we post. We will let you know if there are any holes, stains, missing parts, etc by including a tag of “as-is” in the description. If you receive your item and there is something we did not indicate in the listing, please contact us by replying to this email.
Jewelry Return Policy:
Our consignors can pick up their money at any time once their items sell at Labels.
If you have a legitimate reason for a return, Labels will review your case and consider it.
For all jewelry returns, the buyer is responsible for the return shipping and retagging fees. The buyer has 2 days after the order confirmation for store pickup, or 2 after the shipped order is delivered to contact us by email (email@example.com) about the original case.
If Labels grants a return, you must return the package with a 2-day priority shipping company. Jewelry must be in the original packaging and unused. Your shipping carrier's 2-day delivery shipping must have a tracking number and insurance for the value of items. The tracking number must be sent to Labels once the item is shipped.
Labels is not responsible for any packages lost, damaged, or delayed with shipping issues, and you will not be refunded.
No returns on internationally shipped jewelry.
I haven't received any notification that my order is ready to pick up.
Once your order is fulfilled we send out an email letting you know your order is ready to pick up. It's possible this may have ended up in your junk folder. Still not seeing anything? Contact us and we can verify your order is ready. It can take 1-3 days to fulfill an order depending on volume.
How do I pick up my items?
Our hours are Monday - Saturday from 10 a.m. to 6 p.m., and Sunday 11 a.m. to 5 p.m. You are welcome to pick up your order during business hours! Make sure to double check which location to go to, and please do not come pick up your order until you have been notified that it is ready.
How long does it take for my item to be shipped?
Items will be shipped within two business days.
Can I use my store credit?
Yes! Send an email to firstname.lastname@example.org with your first name, last name, and account number (if you know it!) You will receive an email from us once your account is enabled. We will be updating accounts during weekdays. Email us with any questions!
How do I set up my account using Consignor Login?
1) Send an email to email@example.com with your first name, last name, and account number (if you know it).
2) As we receive emails, we will update accounts with current email addresses and enable the consignor login to your account.
3)The first time you want to use your credit, you will have to sign up and reset your password. To do so, sign in using your email address as the username AND password. After you login, you will be emailed a reset code to change your password. Once you reset your password, you’re good to go! Your username will still be your email address.
4)We recommend logging into the Consignor Login tab on the menu bar and getting your account set up before you want to make a purchase.
To set up your account online, click here to sign up.
How do I start an account?
Questions, concerns, comments, or just want to say hi? Fill out the form below - we'd love to hear from you!